You need a valid credit card, debit card or EasyPay account to book online. You can also select the cash payment option in which case an invoice will be delivered to you and the payment will be collected from your given address. Once you have selected your trip, preferred tour operator and number of guests you will be prompted for your card details to confirm your booking. You will receive an email of your payment confirmation which you should print and bring to the trip.
Can I pay cash on the day of the trip?
Due to the nature of the trip or activity you are selecting, we require payment upfront and in advance.
Can I make a tentative booking without paying?
Unfortunately, this is not an option since our tour operators invest resources according to the number of people who have confirmed their spots in any particular activity and therefore payment must be made at the time of booking via any of the payment options listed.
What is the refund policy in case of cancellation?
Is payment through FindMyAdventure.pk secure?
FindMyAdventure uses Easypay as the payment gateway. After checkout, you are redirected to Easypay's website for payment. Easypay is a reliable and trusted brand of Easypaisa. All the transactions are processing is done in SSL Secured environment.
Once I have made my booking via the "Cash Collection" option, how long will it take for my payment to be collected?
Our cash collection partner will be at your doorstep within 24 hours of you confirming your booking. He will be delivering an invoice upon which you will have to make the payment.
I got an error while waiting for the Confirmation page to come up, what do I do?
Our credit/debit card bookings are secure and processed through Easypay. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again:
There may be insufficient funds to cover the transaction being booked;
You may not have filled out all the information fields requested.
You may be choosing the incorrect card type. Please check that this is not the reason and try to complete your transaction again.
If this has not answered your question then please Contact Us and we will be happy to help.
What is the course of action if a vendor cancels a trip once payment has been made by the client?
If the trip is cancelled on the vendor’s behalf the customer is to receive a full refund. If the trip is cancelled due to reasons that are outside of the vendor's control such as bad weather, security concerns or any unforeseen circumstance that puts the customer's safety at risk, then the customer is to receive a refund up to the amount that has not already been spent in order to arrange the trip.
What is FindMyAdventure’s payment terms with customers?
FindMyAdventure works on prepayment basis and manages the payment between you and the tour operator. We collect 100% advance from the user and then transfer the agreed amount to the tour operator.
Customised tour customers only have to pay FindMyAdventure service charges and transport charges as upfront while other charges are to be paid in person by the customer. The customer also has the option of paying FMA the total amount of the trip in case he/she does not want to make the payments during the trip to the hotels.
What is 'MakeMyAdventure'?
In the case that you want a customized trip for yourself, your family or friends or cant find a suitable trip for yourself, select the Make my Adventure option on the home page and fill in the required details. Our consultants will give you a call to get further details, will give their recommendations based on what you want and you will have your tailor made trip within 24 hours.
The payment method remains the same once your trip is finalized.
Can I rate my experience after a trip?
Yes, please visit our website and the page for the trip that you took. You will find the review tab at the bottom of the page.
Will there be people other than me and my friends at any particular trip?
In the case of a selected a pre-existing trip, there will be other people on the trip with you. In case of you booking the trip to its capacity there will be no other people on your trip. If you chose the option of MakeMyAdventure this trip will be exclusively for you and the people who you chose to travel with.
What is the refund policy in case of cancellation?
What is the course of action if services on a trip are not up to what has been listed on the website?
FindMyAdventure’s lists all trip details on its website as per the information provided by the vendors. In the case any services/facilities are not as per the list provided on the FindMyAdventure website, the customer can register a complaint with us and appropriate action will be taken. However, FindMyAdventure, cannot take responsibility of handling any such situation during the duration of the trip and any such complaints can be registered with us after the trip is over. Our review system on the website also ensures that the customer can rate the vendor as per the quality of the trip experience.
What happens if on a trip the customer does not like the hotels provided?
All the hotels on a customised trip are booked upon customer’s approval. In case the customer doesn't like the hotel on arrival it can be changed depending on availability and price. On a pre-existing tour, before booking a tour the customer can check hotels that the vendor provides on the trip page.
These hotels are booked on the vendor's discretion and changing them on the customer's request is also on the vendor's discretion.
What is the policy if the customer wants to change the itinerary while on a trip?
Customized trips are tailored to the needs of the client. The client has full authority to change the plan whenever it is deemed necessary. Any extra charges will be borne by the client.
For pre-existing tours that a customer is joining, the itinerary cannot be changed and is up to the vendor’s discretion.
What happens if the customer is not okay with the people he is traveling with on a group trip?
FMA is a marketplace for travel in Pakistan and is not responsible for this aspect of the trip and any problem that the customer may have with fellow travellers can be taken up with the vendor that is responsible for the trip.
Safety and Security
What is FindMyAdventure’s background check on vendors?
All vendors go through background checks. A vendor must have executed minimum 10 trips before registering on FMA portal. Vendors should also have to provide three references for onboarding. Vendors must have a minimum rating of 4 out of 5 stars or equivalent (80% quality experience reviews) to register with FMA.
Vendors provide FMA with team details and pictures along with their database.
Do we allow weapons, drugs, alcohol on trips?
Weapons, drugs and alcohol are strictly prohibited on all FindMyAdventure trips.
What happens in case of Natural Event/Disaster?
In case of landslide and other natural hazards the tour leader (or the tour operator’s representative) will be deciding the plan of action keeping in mind the best interests of the group. If travellers are on a customised trip, they will be guided on the course of action by the guide on the trip or FMA personnel that are in touch with the traveler.
What happens if there is a car break down during a trip?
In case of car breakdown on a customised trip, backup vehicle will be arranged in the shortest time possible. However while travelling in remote areas this may take some time and we will not be able to commit beforehand.
In case of joining a pre-existing tour with a vendor, it is the vendor’s responsibility to arrange for a back up vehicle or repair the vehicle in use in the shortest timeframe possible.
What happens if there is a security incident while on a trip that is booked through FindMyAdventure?
FindMyAdventure bears no responsibility of ensuring security on trips. We act as an intermediary to facilitate bookings. As a preventive measure, FindMyAdventure’s vendors are vetted through a screening process that involves checking previous experience on organising safe and successful tours.
Do we provide security to our customers?
FindMyAdventure will provide security on customised trip upon customer’s request. Extra amount will be charged on the basis of number of security personnel. On operator trips booked through our website, FindMyAdventure does not hold responsibility of providing security to customers. We act as an intermediary to facilitate the booking and are not responsible for providing security.
Do we provide security to corporate customers?
FindMyAdventure will provide security corporate customers upon their request. Extra amount will be charged on the basis of the number of security personnel required. Any security measures taken by our partner vendors are based on their discretion and FMA does not bear any responsibility for this.
What checks do we have in place as preventive measures for safety and security?
Knowing the travel landscape of Pakistan, we are aware of the safety and security situation and if any undue risk is foreseen then the travelers will be informed in advance or the trip will be cancelled. However, any unforeseen circumstances owing to political, religious or criminal activity will not be FMA’s responsibility
Do we share a list of hospitals in the region where the customer is going?
List of hospitals are appended below by region. This is by no means an exhaustive list of hospitals and is meant to serve as a guidance to our customers in case of an untoward incident.
If there is an injury of any nature while on any trip, what is the course of action?
In case of injury on a tour operator’s trip or a customised it is the responsibility of the operator to take necessary steps and take the injured traveller to the nearest medical facility. FindMyAdventure holds no responsibility and acts as an intermediary to facilitate bookings.
What are the checks on the drivers and hotels that we partner with in our customised tours?
We have a database of trusted drivers and hotels. Only FMA trusted hotels and drivers are used in provision of services. Driver details are provided to travellers before departure of trip including CNIC details.
What is our insurance policy?
FindMyAdventure offers travel insurance that customers can add on to their travel package. We provide the travel insurance via our partners Adamjee Insurance Ltd. To avail travel insurance the customer can select it via the add ons when booking a trip. Travel policy details and terms and conditions are appended below.