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You agree to indemnify and hold harmless FindMyAdventure, its directors, officers, employees, owners, agents, and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, without limitation, reasonable attorneys' fees) directly or indirectly related to (1) your breach of the Agreement; or (2) the user content you submit, post, or transmit through the website. Please note that any other suppliers of travel services who provide services as part of your arrangement may also limit their liability to you. We cannot accept responsibility for any services which do not form part of the contract between you and us. As such, you are advised to read the terms and conditions of any other suppliers of travel services who are supplying services to you.
You are responsible for maintaining the confidentiality of any passwords associated with your account on our website, monitor all activity under the account, and assume full responsibility for all activities that occur under your account.
Welcome to FindMyAdventure.(hereinafter referred to as “FMA"). The terms and conditions below (hereinafter referred to as "Terms and Conditions") apply to our services, to all its parties, its subsidiaries and to all the vendors that are registered with FindMyAdventure.
The website is owned and operated by M/S Khoj, with its head office at 157/1 street 16, Khayaban-e-Roomi, DHA, Karachi, Pakistan.
Through our website, we (FindMyAdventure) provide an online marketplace for trips, tours and activities across Pakistan. Customers can search by location or activity and will be provided a list of options to choose from which can then be booked and paid for through the website. These trips are planned and executed by our tour operator partners who are registered with us beforehand and then provide their trips, tours and activities to be displayed on the website. FMA acts as an intermediary to facilitate the booking. In addition to being able to book from the range of options that the website provides, customised tours as per the customer's needs can also be arranged. To avail this service, the “Make My Adventure” option needs to be selected. Once we receive all the details our representative gets in touch with the customer for confirmation and the trip is then executed.
FindMyAdventure works on prepayment basis and manages the payment between you and the tour operator. We collect 100% advance from the user and then transfer the agreed amount to the tour operator.
The information provided by us to visitors of our website is provided by tour operators. Tour operators are given access to a portal through which they can manage and are responsible for information about their tours, including rates and availability. As such, while we endeavour to ensure that all information on our website is accurate at all times, we cannot guarantee accuracy and hence cannot be held responsible for any inaccurate information or non-delivery information.
Prices on FindMyAdventure are highly competitive and contain no hidden charges. The prices on the website are same as the tour operator’s Facebook event or website. Our service is free of charge for listed trips for the customer. We do not charge our customers a fee for making bookings on listed trips. For customised tours, we have a service charge where the amount is shared at the time when our representatives share the overall cost of the customised trip with the client. In case you do see a discrepancy between prices on our site and those offered by tour operators please inform us so we can take action accordingly.
By making a booking with a tour operator, you accept the cancellation policy of that tour operator, and any other terms and conditions specific to that tour operator. The cancellation policy of each tour is made clearly available on the particular trip’s booking page prior to booking. We recommend that you ensure you have read the cancellation policy fully before completing your booking.
If you wish to modify or cancel a booking, please contact our customer service by telephone or email, where we will be happy to help. Please note that depending on the cancellation policy of your tour operator, you may not be entitled to a full or partial refund.
Payment for trips can be made through three ways. Credit card, bank transfer or cash pick up from the address provided. Online payments can be made with Credit or Debit cards through our secure third party online payment provider, Easypay. Cards which are accepted include Mastercard, and Visa, but will depend on your country of origin. All card payments are made on Easypay’s platform and FindMyAdventure does not handle any card details. For bank transfer, FindMyAdventure’s bank details will be provided once the booking is made. Once the customer transfers the payment to the account, the customer must share proof of payment via email. For cash pick up, the customer must provide the address for pick up and preferred time. The rider will come at the allotted time and the payment must be handed over in exchange for a hard copy of a receipt. FindMyAdventure is not responsible for the payment if the customer pays without receiving a hard copy of the invoice.
Only one promotional code can be used per order. Promotional codes are not valid in conjunction with any other promotion. The promotional code allows you to receive a certain amount or percentage off as discount.
To use the promotional code on the FindMyAdventure website, simply enter the code in the promotional code box at the checkout and click update before paying so that the discount is applied. The promotion code cannot be used after you’ve placed your order.
FindMyAdventure reserves the right to vary these conditions of use or to withdraw promotional codes at any time.
1- What is FindMyAdventure’s background check on vendors?
2- Do we allow weapons, drugs, alcohol on trips?
Weapons, drugs and alcohol are strictly prohibited on all FindMyAdventure trips.
3- What happens in case of Natural Event/Disaster?
In case of landslide and other natural hazards the tour leader (or the tour operator’s representative) will be deciding the plan of action keeping in mind the best interests of the group. If travellers are on a customised trip, they will be guided on the course of action by the guide on the trip or FMA personnel that are in touch with the traveler.
4- What is the course of action if services on a trip are not up to what has been listed on the website?
FindMyAdventure’s lists all trip details on its website as per the information provided by the vendors. In the case any services/facilities are not as per the list provided on the FindMyAdventure website, the customer can register a complaint with us and appropriate action will be taken. However, FindMyAdventure, cannot take responsibility of handling any such situation during the duration of the trip and any such complaints can be registered with us after the trip is over. Our review system on the website also ensures that the customer can rate the vendor as per the quality of the trip experience.
5- What is the course of action if a vendor cancels a trip once payment has been made by the client?
If the trip is cancelled on the vendor’s behalf the customer is to receive a full refund. If the trip is cancelled due to reasons that are outside of the vendor's control such as bad weather, security concerns or any unforeseen circumstance that puts the customer's safety at risk, then the customer is to receive a refund up to the amount that has not already been spent in order to arrange the trip.
6- What is FindMyAdventure’s payment terms with customers?
FindMyAdventure works on prepayment basis and manages the payment between you and the tour operator. We collect 100% advance from the user and then transfer the agreed amount to the tour operator.
Customised tour customers only have to pay FindMyAdventure service charges and transport charges as upfront while other charges are to be paid in person by the customer. The customer also has the option of paying FMA the total amount of the trip in case he/she does not want to make the payments during the trip to the hotels.
7- What happens if on a trip the customer does not like the hotels provided?
All the hotels on a customised trip are booked upon customer’s approval. In case the customer doesn't like the hotel on arrival it can be changed depending on availability and price.
On a pre-existing tour, before booking a tour the customer can check hotels that the vendor provides on the trip page.
These hotels are booked on the vendor's discretion and changing them on the customer's request is also on the vendor's discretion.
8- What happens if there is a car break down during a trip?
In case of car breakdown on a customised trip, backup vehicle will be arranged in the shortest time possible. However while travelling in remote areas this may take some time and we will not be able to commit beforehand.
In case of joining a pre-existing tour with a vendor, it is the vendor’s responsibility to arrange for a back up vehicle or repair the vehicle in use in the shortest timeframe possible.
9- What happens if there is a security incident while on a trip that is booked through FindMyAdventure?
FindMyAdventure bears no responsibility of ensuring security on trips. We act as an intermediary to facilitate bookings. As a preventive measure, FindMyAdventure’s vendors are vetted through a screening process that involves checking previous experience on organising safe and successful tours.
10- What is the policy if the customer wants to change the itinerary while on a trip?
Customized trips are tailored to the needs of the client. The client has full authority to change the plan whenever it is deemed necessary. Any extra charges will be borne by the client.
For pre-existing tours that a customer is joining, the itinerary cannot be changed and is up to the vendor’s discretion.
11- Do we provide security to our customers?
FindMyAdventure will provide security on customised trip upon customer’s request. Extra amount will be charged on the basis of number of security personnel. On operator trips booked through our website, FindMyAdventure does not hold responsibility of providing security to customers. We act as an intermediary to facilitate the booking and are not responsible for providing security..
12- Do we provide security to corporate customers?
FindMyAdventure will provide security corporate customers upon their request. Extra amount will be charged on the basis of the number of security personnel required. Any security measures taken by our partner vendors are based on their discretion and FMA does not bear any responsibility for this.
13- What checks do we have in place as preventive measures for safety and security?
Knowing the travel landscape of Pakistan, we are aware of the safety and security situation and if any undue risk is foreseen then the travelers will be informed in advance or the trip will be cancelled. However, any unforeseen circumstances owing to political, religious or criminal activity will not be FMA’s responsibility.
14- What is our insurance policy?
FindMyAdventure offers travel insurance that customers can add on to their travel package. We provide the travel insurance via our partners Adamjee Insurance Ltd. To avail travel insurance the customer can select it via the add ons when booking a trip. Travel policy details and terms and conditions are appended below.
15- Do we share a list of hospitals in the region where the customer is going?
List of hospitals are appended below by region. This is by no means an exhaustive list of hospitals and is meant to serve as a guidance to our customers in case of an untoward incident.
16- If there is an injury of any nature while on any trip, what is the course of action?
In case of injury on a tour operator’s trip or a customised it is the responsibility of the operator to take necessary steps and take the injured traveller to the nearest medical facility. FindMyAdventure holds no responsibility and acts as an intermediary to facilitate bookings.
17- What happens if the customer is not okay with the people he is traveling with on a group trip?
FMA is a marketplace for travel in Pakistan and is not responsible for this aspect of the trip and any problem that the customer may have with fellow travellers can be taken up with the vendor that is responsible for the trip.
18- What are the checks on the drivers and hotels that we partner with in our customised tours?
We have a database of trusted drivers and hotels. Only FMA trusted hotels and drivers are used in provision of services. Driver details are provided to travellers before departure of trip including CNIC details.
Limits in PKR
Accidental Death & Permanent
Emergency Medical Expense-
Accident & Sickness
Emergency Medical Evacuation
Repatriation of Mortal Remains*
Loss of baggage
Loss of CNIC
* in case of natural death only
This is your Travel Insurance Policy. It tells you what is covered and what is not, as well as the conditions which apply and the basis on which all claims will be settled. This Policy and the Schedule form the contract of insurance. Please read them carefully, keep them in a safe place, and take them with you when you travel.
In consideration of payment of premium, we agree to provide insurance in accordance with the operative Sections of the Policy. The Schedule and any Endorsements are all part of the Policy. The information you have supplied forms part of the contract of insurance with us. Your Policy is evidence of that contract.
Your Schedule specifies the cover you have chosen.
This Policy is available only if you are a Citizen or have Resident Status in Pakistan and are travelling intercity within Pakistan by mode of transportation as mentioned on your policy schedule.
Special Conditions apply to individual Sections of this Policy, while General Exclusions and General Conditions will apply to the whole of this Policy. Refer also to „not covered' which applies to each Section of the Policy. Additionally, specific claims procedures, which apply to certain Sections of the Policy, must be followed in order for a claim to be accepted.
This Policy is available to persons aged 6 months to 65 years unless mentioned otherwise in the policy schedule.
Your Policy will be governed by the Law and Jurisdiction of Competent Courts of Islamic Republic of Pakistan.
All material facts must be disclosed to the underwriters. Failure to do so may affect your rights under this Policy. A material fact is a fact that is likely to influence the acceptance or assessment of the Insurance by underwriters.
Please read this document carefully. We wish to remind you that Cover varies from Policy to Policy and from Insurer to Insurer.
Most Sections of your Policy have limits on the amount we will pay under that Section. Some Sections also have specific inner limits: for example, for Baggage. Please check your Policy to ensure that the cover afforded is clearly understood.
These claims are settled based on the value of the property at the time of the loss and not the cost of buying new items. Your Policy details the claims procedure that must be followed for a claim to be accepted, in particular the requirement to obtain Police reports within 24 hours.
You must take all reasonable care to protect yourself and your property as if you were not insured.
If you would like more information or require clarification on any of the Covers provided,
please do not hesitate to contact us on:
Toll Free # 0800-00 242
Email: [email protected]
Any word or expression to which a specific meaning has been attached will bear the same meaning throughout this Policy.
Means each person traveling on a Trip whose name appears in the Policy Schedule.
Means “Adamjee Insurance Company”
Means the applicable maximum benefits based on the option chosen
Means winter and Water Sports, trekking and safari.
Means luggage, clothing, personal effects, Valuables and other articles which belong to you (or for which you are legally responsible) and are worn, used or carried by you during any Trip.
Means an identifiable physical injury sustained by you during the Period of Insurance by a sudden, unexpected and specific event. Injury as a result of your unavoidable exposure to the elements shall also be deemed to mean Bodily Injury.
Means expenses incurred for the emergency transportation and medical care on to move the insured person who has a critical accidental medical condition, to the nearest hospital, where appropriate care and facilities are available
Means your normal place of residence in any city of Pakistan of which you are a citizen or hold a valid resident status as of the date of your inter-city journey.
Means loss by permanent severance of an entire hand or foot or the total and permanent loss of use of an entire hand or foot.
Means total and irrecoverable Loss of Sight in one or both eyes.
Means any disease, illness or injury,
Means a registered practicing member of the medical profession who is not related or known personally to you or any person with whom you are traveling.
Means the period of the Trip as stated in the Schedule and the period for which we have accepted the premium. The Insurance commences when you leave your Home to commence the Trip and terminates at the time of your return to your City of Residence within Pakistan on
completion of the intercity Trip or the expiry of the Policy (whichever is earlier). In any event, no Cover shall commence more than 24 hours prior to booked departure time or terminate more than 24 hours after booked return to Home. The Period of Insurance is automatically extended for the period of the delay in the event that your return to Home is unavoidably delayed due to an event insured by this Policy where your
maximum stay shall be total number of days starting from the time of departure from your home city in Pakistan for intercity domestic air travel up-till the time of arrival in your home city on return from your domestic trip.
Means disablement which is beyond reasonable hope of improvement having lasted for a continuous period of 1 year and prevents you from attending to any occupation or alternative remunerative work of any kind.
Means bank notes, currency notes and coins in current use, cheques, postal or money orders, prepaid coupons or vouchers, travel tickets, pre-booked event and entertainment tickets, phone cards and electronic money cards all held for private purposes.
Means any publicly licensed aircraft on which you are booked to travel.
Means expenses incurred for preparation and transportation of the dead body of the insured person from city of visit (as mentioned in the policy schedule) to home city, provided the death occurred due to natural death only
means the validation page attached to this Travel Policy setting out the names all those persons insured (You/Your/ Insured Person), the Area of Travel, the Policy type, the Period of Insurance and any other Special Conditions and terms.
Means any “Domestic Trip” or journey made by you within Pakistan as shown in the Schedule which begins and ends in the City of Residence during the Period of Insurance but excluding one-way trips or journeys. Any Trip solely within the City of Residence is not insured.
means antiques, Jewelry, gold, silver, precious metal or precious or semiprecious stone articles, watches, furs, cameras, camcorders, photographic audio video computer television and telecommunications equipment (including CDs. DVDs, tapes, films, cassettes, cartridges and headphones), mobile telephones, computer games and associated equipment, telescopes and binoculars.
It is a condition of this Policy that no Trip will be covered if at the time of taking out this Policy:
knowledge of the need for, in-patient treatment at a hospital, clinic or nursing home.
the advice of a Medical Practitioner had you sought his/her advice.
within two months of the Trip.
You must be able to comply with these conditions to have the full protection of this Policy. Otherwise, unless you have been given our prior written agreement, you will not be covered under the Policy.
All the following covers are subject to the monetary limits mentioned specifically on the schedule page of the policy or Annexure attached with the Schedule page of the policy and the required Excess or Deductibles mentioned thereon.
Emergency Medical Expenses
We shall pay medical, pharmaceutical and hospital expenses incurred by you on medical prescription in urgent cases arising as a result of an accident which has occurred during the Trip, as well as ambulance expenses from the place of the accident to the nearest medical center subject to the limits and the deductibles mentioned on the schedule page.
Repatriation of mortal remains and emergency evacuation
We undertake to bear and refund the cost of your transport if medically necessary:
What is not covered under SECTIONS A,B.
directly related to or result from the accidental Bodily Injury or Illness which necessitated your admittance into hospital
medical examination being part of preventive medicine
We will pay one of the Benefits shown below if, during the Period of Insurance, you sustain Bodily Injury, which shall solely and independently of any other cause, result within one year in:
Any Bodily Injury caused directly or indirectly by:
Loss of Checked-In Personal Baggage
We will pay up to the amount shown in the Schedule of Benefits in the event You suffer a total loss of Personal Baggage that has been checked by an domestic Airline for a domestic flight. Any benefit paid will be excess of an amount received by the Airline. In the event of a loss of Personal Baggage, We reserve the right to replace or pay the intrinsic value of any lost article. A deductible of 50% shall apply to insured person below the age of 16.
You must take reasonable precautions at all times to ensure the safety and supervision of Baggage, and you should take all practicable steps to recover properly lost or stolen. If it is lost, stolen or damaged while in the care of a carrier, transport company, authority or hotel you must
report to them, in writing, details of the loss, theft or damage and obtain written confirmation. If property is lost, stolen or damaged whilst in the care of an airline you must:
conditions of carriage (Please retain a copy)
We will pay up to the amount shown in the Schedule of Benefits in the event You suffer a loss of CNIC due to violent, forcible and/or visible Snatching/Robbery of your wallet during the period of insurance.
You must take reasonable precautions at all times to ensure the safety and supervision of your CNIC, and you should take all practicable steps to recover properly lost or stolen. You are to obtain a Property Irregularity Report / Police Report and also inform and obtain a complaint‟s acknowledgement in writing in case if you are in the care of a carrier, authority or hotel, with details of the loss or theft.
Applicable to All Sections of the Policy
We will not pay for claims arising directly or indirectly from:
You must comply with the following conditions to have the full protection of your Policy. If you do not comply, we may, at our option, cancel the Policy or refuse to deal with your claim or reduce the amount of any claim payment
It is a condition of this Insurance that you have disclosed all material facts to us. Your failure to do so may affect your rights under this Insurance. If you are in any doubt about what was material then you should declare it to us.
You must comply with all the terms, provisions, conditions and endorsements of this Insurance. Failure to do so may result in a claim being declined or reduce the amount of any claim payment.
You must notify us in respect of claims for all Sections: Apply Procedure on page 10 as soon as possible, but not later than 31 days of the end of the Trip. You must also inform us if you are aware of any writ, summons or impending prosecution, every communication relating to a claim must be sent to us without delay. You or anyone acting on your behalf must not negotiate, admit or repudiate any claim without our written consent. You or your legal representatives must supply, at your own expense, all information, evidence, details of other insurances (if any) and medical certificates as required by us. We reserve the right to require you to undergo an independent medical examination at our expense. We may also request and will pay for a Post Mortem examination.
You must retain any property which is damaged, and, if requested, send it to us at your own expense. If we pay a claim for the full value of the property and it is subsequently recovered or there is any salvage, then it will become our property. We may refuse to reimburse you for any expenses for which you cannot provide receipts or bills.
If at the time of any incident which results in a claim under this Policy, there is another insurance covering the same loss, damage, expense or liability we will not pay more than our proportional share other than insurance section C.
You must take all reasonable steps to prevent and minimise accident, injury, loss or damage and at all times act as if uninsured.
We are entitled to take over and conduct in your name the defence and settlement of any legal action. We may also take proceedings at our own expense and for our own benefit, but in your name, to recover any payment we have made under this Policy to anyone else.
You must not act in a fraudulent manner. If you or anyone acting for you Makes a claim under the Policy knowing the same to be false or fraudulently exaggerated in any respect or
You may cancel the Policy within 3 days of issue by giving us written notification, in which case, you may be entitled to a refund of premium provided no claim has been made and you have not travelled during the current Period of Insurance. We may cancel this Policy by writing to you at your last known address by recorded delivery giving 3 days notice.
Percentage of maximum benefits
|1||Accidental Death|| |
|2||Permanent total disablement|| |
|3||Permanent paralysis of all limbs|| |
|4||Permanent total loss of both eyes|| |
|5||Permanent total loss of two limbs|| |
|6||Loss of speech & hearing|| |
|7||Permanent total loss of hearing in both ears|| |
|8||Loss of or the permanent total loss of one limb|| |
|9||Permanent total loss of sigh of one eye|| |
|10||Permanent total loss of hearing in one ear|| |
For medical and all other claims you will need to Call our Call Center 0800 00242 & complete a claim form as soon as possible after the incident has occurred or within 31 days of your return to your Home City.
The completed claim form, together with invoices, proof of ownership, travel documents and any other relevant details must be sent to:
Adamjee Insurance Co Ltd.
9th Floor, Adamjee Insurance Building
I.I. Chundrigar Road, Karachi.
Please note that if medical treatment has been received, medical certificates showing the nature of the injury together with all bills, and receipts if already paid, should also be attached and returned to above referred address.
You can request a claim form by writing to, or by telephoning or visiting the website of:
Adamjee Insurance Co. Ltd.
Tel: 111 242 111